1w Terms & Conditions

The Terms & Conditions of 1w cover all aspects of platform usage, from the moment a user begins the registration process through to the management of their account, financial activity, and participation in betting or gaming services. The document is structured to give users a clear understanding of their obligations and the rules that govern platform conduct.

The following table summarises the key topics addressed within the Terms & Conditions:

To use the services available on 1w, users must complete the registration process and meet all applicable eligibility criteria. Account creation implies acceptance of the full Terms & Conditions, and users are expected to comply with all platform rules from the point of registration.

Eligibility Criteria

The following conditions must be satisfied before a user may open an account:

• The user must be at least 18 years of age, in compliance with New Zealand legal standards for lawful participation in online gambling;
• The user must be a natural person and not acting on behalf of a third party;
• The user must not be a resident of any jurisdiction where access to the platform is prohibited by local law;
• The user must not have a pre-existing account that has been closed or suspended by the platform.

Account Ownership

Each individual is permitted to hold only one account on the platform. Duplicate accounts are prohibited and may result in the suspension or permanent closure of all associated accounts. Account access and any associated balances are non-transferable.

Accuracy of Information

Users are required to provide accurate, complete, and up-to-date personal information during and after the registration process. Providing false details, including incorrect names, dates of birth, or contact information, is a violation of the Terms & Conditions and may result in account restrictions.

Account Security

Users are solely responsible for maintaining the confidentiality of their login credentials. The platform should be contacted immediately if any unauthorised access is suspected. The platform accepts no liability for losses resulting from a failure to protect account credentials.

As part of its commitment to regulatory compliance and user protection, 1w may require users to complete identity verification at various stages of account activity. This process, commonly referred to as Know Your Customer (KYC) verification, is standard practice across licensed online platforms.

When Verification May Be Required

Identity checks may be initiated in any of the following circumstances:

• During or shortly after account registration;
• Before the processing of a withdrawal request;
• When account activity triggers an internal review;
• Upon request by a regulatory authority or as required under applicable legal obligations.

Documents Commonly Requested

The following types of documentation are typically requested during the verification process:

• A government-issued photo identification document, such as a passport or driver’s licence;
• Proof of residential address, such as a recent utility bill or bank statement;
• Proof of payment method ownership, such as a copy of a bank card or screenshot of an e-wallet account.

Purpose of Verification

Verification serves multiple important functions. It confirms the identity and age of the user, prevents fraudulent account activity, and ensures the platform operates in accordance with anti-money laundering obligations. Failure to provide the required documentation within the timeframe specified by the platform may result in account restrictions or the suspension of pending transactions.

All documentation submitted is handled in accordance with the platform’s privacy policy and applicable data protection standards.

Financial transactions on 1w are subject to specific rules designed to protect the security of user funds and ensure compliance with regulatory requirements. Users should familiarise themselves with these conditions before initiating any deposits or withdrawals.

Deposits

When funding an account, the following conditions apply:

• Deposits must be made using a payment method that is registered in the user’s own name;
• Third-party funding is not permitted under any circumstances;
• Minimum and maximum deposit amounts may apply depending on the selected payment method;
• The platform reserves the right to carry out additional checks before crediting funds to an account.

Withdrawals

Withdrawal requests are subject to the following general conditions:

• Withdrawals must be directed to the same payment method used for the original deposit, unless otherwise approved;
• Identity verification must be completed before withdrawal requests are processed;
• Processing times vary depending on the payment method and the outcome of any account review;
• The platform may place a withdrawal on hold if additional verification is required or if a review of account activity is underway.

Potential Delays and Additional Checks

Certain circumstances may result in delays to the processing of financial transactions. These include, but are not limited to:

• Outstanding verification requirements;
• Unusual or high-value transaction activity;
• Suspected policy violations under review;
• Requests from regulatory or law enforcement authorities.

Users are encouraged to ensure their account is fully verified before requesting a withdrawal in order to avoid unnecessary delays.

All betting and gaming activity on 1w is governed by a set of rules that determine how outcomes are settled, how errors are handled, and how disputes are resolved. Users are expected to read and understand these rules before placing any bets or participating in any games.

Bet Settlement

Bets are settled in accordance with the official result of the relevant event, as confirmed by the applicable governing body or official source. The platform reserves the right to delay settlement in cases where the outcome is disputed or where verification of the result is pending.

Canceled Events and Void Bets

In the event that a sporting event or other activity is canceled, postponed, or otherwise does not meet the conditions required for settlement, bets may be declared void. When a bet is voided, the original stake is typically returned to the user's account. The specific conditions under which bets are voided are set out in the platform's general betting rules.

Pricing Errors

The platform takes reasonable steps to ensure that odds and game parameters are displayed accurately. In cases where a pricing error occurs due to a technical issue or human error, the platform reserves the right to void any bets placed at an incorrect price. Users who knowingly exploit pricing errors may be subject to account restrictions.

Game Malfunctions

In the event of a technical malfunction affecting a game or betting service, the platform reserves the right to declare the round or bet void and return the relevant stakes. No liability is accepted for losses arising from technical failures beyond the platform's reasonable control.

Dispute Resolution

Any disputes relating to bets or game outcomes should be raised with the platform's support team in the first instance. The platform's decision on such matters is final unless a formal appeal process is specified within the applicable rules.

Bonuses and promotions offered through 1w are subject to specific terms that govern eligibility, usage, and expiry. Users should read the applicable bonus conditions carefully before opting in to any promotional offer.

Eligibility

Not all users are eligible for every promotion. Eligibility criteria may include:

• Account verification status;
• Residency in a permitted jurisdiction;
• Prior bonus usage history;
• Compliance with all general Terms & Conditions.

Wagering Requirements

Most bonuses are subject to wagering requirements, which define the amount a user must bet before bonus funds or associated winnings can be withdrawn. The specific wagering multiplier, eligible games, and qualifying bet types are detailed within each promotion’s individual terms.

Promotional Restrictions

When using bonus funds, the following general restrictions commonly apply:

• Only certain games or bet types may contribute to wagering requirements;
• Maximum bet limits may apply while a bonus is active;
• Bonuses may not be combined with other offers unless explicitly stated;
• Winnings generated from bonus funds may be subject to withdrawal caps.

Expiry Periods

All bonuses are subject to an expiry period. If wagering requirements are not completed within the specified timeframe, the bonus and any associated winnings will be forfeited. Users should note the expiry date of any active bonus within their account.

Cancellation of Rewards

The platform reserves the right to cancel, modify, or withdraw a bonus at any time if it determines that the offer has been misused, obtained through fraudulent means, or claimed in violation of the applicable rules. This includes cases of suspected bonus abuse or multiple account usage.

The Terms & Conditions of 1w explicitly prohibit a range of activities that undermine the integrity of the platform, harm other users, or violate applicable legal requirements. Engaging in any of the following behaviours may result in account suspension, permanent closure, or the forfeiture of funds.

Account Abuse

The following forms of account misuse are prohibited:

• Creating more than one account, whether under the same or different personal details;
• Allowing a third party to access or operate an account;
• Using a false identity or misrepresenting personal information during registration or verification.

Fraudulent Behaviour

Any attempt to defraud the platform or other users is strictly prohibited. This includes:

• Submitting falsified documentation during the verification process;
• Engaging in chargeback fraud or reversing legitimate payments;
• Exploiting technical errors or vulnerabilities in the platform's systems.

Bonus Exploitation

Abusing promotional offers is a violation of the Terms & Conditions. This includes:

• Registering multiple accounts to claim bonuses more than once;
• Placing bets designed solely to meet wagering requirements without genuine play intent;
• Coordinating with other users to manipulate promotional outcomes.

Unauthorised Software

The use of any software, script, bot, or automated system to interact with the platform is prohibited. This includes tools designed to manipulate game outcomes, gain an unfair advantage, or circumvent platform security measures.

Collusion and Match Fixing

Any form of collusion between users, or involvement in the manipulation of sporting events or game outcomes, is strictly forbidden and may be referred to the relevant authorities.

The platform retains the right to suspend, restrict, or permanently close a user’s account under a range of circumstances. These actions are taken to protect the integrity of the platform, comply with regulatory obligations, and safeguard the interests of users.

Grounds for Suspension or Restriction

An account may be temporarily suspended or restricted in the following situations:

• Identity verification is pending or documents submitted have not been approved;
• Unusual account activity has been detected and requires further review;
• A suspected breach of the Terms & Conditions is under investigation;
• A self-exclusion or responsible gambling restriction has been applied at the user’s request.

Grounds for Permanent Closure

Permanent account closure may occur in the following circumstances:

• Confirmed violation of the Terms & Conditions, including fraud, bonus abuse, or multiple account usage;
• Submission of false or misleading personal information;
• Involvement in match fixing, collusion, or other activities that undermine the integrity of betting or gaming;
• A legal or regulatory directive requiring the closure of the account.

What to Expect During a Review

If an account is placed under review, the user may be contacted and asked to provide additional information or documentation. During the review period, access to certain features such as withdrawals may be restricted. The platform aims to conclude reviews in a timely manner, and users will be informed of the outcome once the process is complete.

Outstanding Balances

In cases of account closure due to a confirmed breach of the Terms & Conditions, the platform reserves the right to retain any funds held in the account. Where closure occurs for other reasons and no violations have been identified, any legitimate balance will be returned to the user through the appropriate payment method.

The collection, storage, and use of personal information on 1w is governed by the platform’s Privacy Policy, which operates alongside the Terms & Conditions. Users should read both documents to understand how their data is handled.

Information Collected

During registration, verification, and general use of the platform, the following types of personal information may be collected:

• Full name, date of birth, and contact details;
• Residential address and nationality;
• Payment method details and transaction records;
• Account activity logs and communication history.

How Information Is Used

Personal data collected by the platform is used for the following purposes:

• Verifying user identity and age in compliance with regulatory requirements;
• Processing financial transactions securely;
• Monitoring account activity for fraud prevention and anti-money laundering compliance;
• Communicating with users regarding their accounts and any applicable promotions, where consent has been obtained.

Data Security

The platform implements technical and organisational measures to protect personal information from unauthorised access, loss, or disclosure. These include data encryption, access controls, and regular security assessments.

Retention and Disclosure

User data is retained for the period required by applicable law and regulatory obligations. In certain circumstances, data may be disclosed to regulatory authorities, law enforcement agencies, or third-party service providers involved in platform operations. All such disclosures are carried out in accordance with applicable privacy legislation, including obligations relevant to New Zealand users.

Responsible gambling is an integral part of the platform's Terms & Conditions. 1w acknowledges its obligation to support users in maintaining control over their gambling activity and provides a range of tools and resources to assist with this.

Player Protection Tools

The following tools are available to users who wish to manage their gambling behaviour:

• Deposit Limits: Users may set daily, weekly, or monthly deposit limits to control the amount of funds added to their account over a given period;
• Session Time Limits: Users may place restrictions on the duration of individual gaming sessions;
• Reality Checks: Periodic notifications can be enabled to remind users of the time spent on the platform;
• Self-Exclusion: Users may request a temporary or permanent self-exclusion, which restricts access to the account for a defined period.

Requesting Assistance

Users who believe their gambling behaviour has become problematic are encouraged to make use of the available tools or contact the platform's support team to discuss their options. Self-exclusion requests are processed promptly, and any active bonuses or promotional offers are suspended upon exclusion.

Under-Age Gambling

Access to 1w services is restricted to users aged 18 and over. The platform employs age verification measures during the registration process and may request additional documentation at any time to confirm a user's age. Any account found to belong to a minor will be closed immediately and all funds returned.

External Support

Users seeking independent guidance on problem gambling may contact organisations such as the New Zealand Problem Gambling Foundation or the Gambling Helpline, which provide confidential support and advice to those affected by gambling-related harm.

The Terms & Conditions of 1w are subject to periodic revision. The platform reserves the right to amend, update, or replace any part of these terms at any time, in response to changes in applicable law, regulatory requirements, platform operations, or other relevant factors.

Why Revisions Occur

Changes to the Terms & Conditions may be made for a variety of reasons, including:

• New or amended legal obligations in jurisdictions where the platform operates;
• Updates to the platform’s products, services, or features;
• Changes to payment processing conditions or third-party service provider arrangements;
• Improvements to the clarity or structure of existing rules.

How Users Are Informed

When material changes are made to the Terms & Conditions, users will typically be notified through one or more of the following methods:

• A prominent notice displayed on the platform’s website;
• A notification sent to the user’s registered email address;
• A message within the user’s account dashboard.

User Responsibility

It is the user’s responsibility to review the Terms & Conditions regularly and to remain aware of any updates. Continued use of the platform following the publication of revised terms constitutes acceptance of those changes. Users who do not agree with an update may close their account before the changes take effect.

The date of the most recent update is displayed at the top of the Terms & Conditions document, allowing users to identify the current version in use.

The Terms & Conditions of 1w cover a broad range of rules and obligations that apply to all users of the platform. The following points summarise the most important aspects that New Zealand users should keep in mind.

Account Registration

Users must be at least 18 years of age, provide accurate personal information, and hold only one account. Duplicate or fraudulent registrations are prohibited and will result in enforcement action.

Verification

Identity verification is a standard requirement. Users should be prepared to submit valid identification documents and proof of address, particularly before withdrawing funds. Timely compliance with verification requests helps avoid delays.

Payments

All deposits and withdrawals must be made using a payment method registered in the user’s own name. Third-party transactions are not permitted. Withdrawal processing may be subject to additional review depending on account status and transaction history.

Bonuses

Every bonus is governed by its own specific conditions, including wagering requirements, eligible games, and expiry periods. Users should read the full terms of any offer before opting in. Misuse of bonuses may result in cancellation and account restrictions.

Betting and Gaming

All bets are settled in accordance with official results. Void bets, pricing errors, and technical malfunctions are handled in accordance with the platform’s general betting rules. Users should familiarise themselves with settlement procedures before placing bets.

Responsible Use

The platform provides tools to help users manage their gambling activity responsibly. These include deposit limits, session controls, and self-exclusion options. Users experiencing difficulties with gambling are encouraged to use these tools or seek support from an independent organisation such as the New Zealand Problem Gambling Foundation.

Reviewing the full Terms & Conditions before using any services on 1w is strongly recommended. The legal rights and obligations of all parties are defined within those documents, and informed use of the platform depends on a clear understanding of the applicable rules.