1w Privacy Policy

1w collects different categories of personal information depending on how users interact with the platform. This collection supports account management, secure transactions, regulatory compliance, and an improved overall service experience.

Account and Registration Details

When a user creates an account, basic identifying information is required. This typically includes:

• Full legal name;
• Date of birth;
• Email address;
• Residential address;
• Phone number;
• Username and password credentials.

This information is used to verify identity, manage the account, and ensure eligibility to use the platform.

Financial and Transaction Records

To process deposits, withdrawals, and wagers, 1w collects:

• Payment method details (such as card type or e-wallet identifiers);
• Transaction amounts and timestamps;
• Deposit and withdrawal history;
• Verification documents required for financial processing.

Device and Technical Information

When users access the platform, certain technical data is recorded automatically. This may include:

• IP address and approximate location;
• Browser type and version;
• Operating system;
• Device identifiers;
• Session duration and navigation patterns.

This data assists with security monitoring, fraud prevention, and platform optimisation.

Customer Support Interactions

Any correspondence submitted through live chat, email, or support tickets is retained. This includes the content of messages, timestamps, and any attachments or documentation provided during support interactions.

Website Usage Data

Aggregated and anonymised usage data may be collected to understand how users navigate the site, which features are most frequently accessed, and where technical improvements may be beneficial.

Information collected by 1w is used for defined operational and compliance purposes. Personal data is not used beyond what is necessary to deliver and maintain the platform’s services.

Account Management and Service Delivery

User information enables 1w to:

• Create and maintain registered accounts;
• Verify user identity during registration and at subsequent checkpoints;
• Process deposits, withdrawals, and gameplay activity;
• Communicate important account updates and service notifications.

Security and Fraud Prevention

Transaction and device data are actively monitored to:

• Detect unusual or suspicious account activity;
• Prevent unauthorised access to user accounts;
• Identify and investigate potential fraud;
• Support compliance with anti-money laundering obligations.

Platform Improvements

Anonymised usage data informs decisions about site performance, feature development, and interface adjustments. No individual user is identified in this process.

Customer Support

Support correspondence is used to resolve queries, follow up on open cases, and maintain a record of interactions for quality and training purposes.

Marketing Preferences

Where users have provided consent, contact information may be used to send relevant promotions, updates, and offers. Users retain the ability to adjust or withdraw marketing preferences at any time through account settings or by contacting support.

Cookies are small data files stored on a user’s device when visiting a website. 1w uses cookies and similar tracking technologies to support site functionality, improve the browsing experience, and gather aggregated usage data.

Types of Cookies Used

Essential Cookies

These are required for the platform to function correctly. They support login sessions, security checks, and basic navigation. Disabling these cookies may prevent access to certain features.

Preference Cookies

These remember user settings such as language preferences, display options, and previously selected filters. They help the platform deliver a more consistent experience across visits.

Analytics Cookies

Third-party analytics tools use cookies to collect aggregated data about how users interact with the site. This information is used to identify traffic patterns, improve performance, and resolve technical issues. Individual users are not identified through this process.

Advertising and Targeting Cookies

Where applicable, cookies may be used to deliver relevant content based on browsing behaviour. These are only active where the user has provided appropriate consent.

Managing Cookie Preferences

Users can manage or disable cookies through their browser settings. Most browsers allow selective control over which types of cookies are accepted. However, restricting essential cookies may affect the availability of certain platform features.

Detailed cookie preferences may also be adjustable through a consent management tool displayed upon first visit to the site.

1w does not sell personal information to third parties. However, certain data may be shared with external organisations to support platform operations, meet legal obligations, and maintain service standards.

Service Providers

Third-party providers assist with essential functions including:

• Payment processing and financial transaction management;
• Identity verification and Know Your Customer (KYC) procedures;
• Cloud hosting and data storage infrastructure;
• Customer support tooling and ticketing systems;
• Email delivery and communication services.

These providers are granted access only to the data necessary to fulfil their specific function and are required to handle it in accordance with applicable data protection standards.

Analytics and Performance Partners

Aggregated and anonymised usage data may be shared with analytics platforms to support site performance monitoring and improvement initiatives. Individual users are not identifiable through this data.

Regulatory and Legal Obligations

User information may be disclosed to regulatory bodies, law enforcement agencies, or other authorised entities where required by law. This includes obligations arising from anti-money laundering regulations, licensing requirements, and court orders.

Business Transfers

In the event of a merger, acquisition, or restructure, user data may be transferred to a successor entity. Users would be informed of any such transfer where required by applicable law.

Limits on Data Sharing

Data shared with third parties is limited to what is operationally or legally necessary. 1w does not engage in the sale or unauthorised distribution of personal information for commercial purposes.

Financial data is among the most sensitive categories of personal information handled by 1w. Specific practices are in place to protect this data throughout the transaction lifecycle.

Secure Payment Processing

All financial transactions are processed through encrypted connections. Payment card details and sensitive financial credentials are handled by certified payment processors that operate in accordance with industry security standards, including PCI DSS (Payment Card Industry Data Security Standard).

Transaction Records

A complete record of deposit, withdrawal, and wagering activity is maintained for each account. These records support:

• Account balance accuracy;
• Dispute resolution;
• Regulatory reporting and audit requirements;
• Anti-money laundering monitoring.

Verification Procedures

Larger transactions or withdrawal requests may trigger identity or source-of-funds verification. Documents requested during these processes are handled with strict confidentiality and are retained only for as long as required by applicable law or platform policy.

Fraud Monitoring

Transaction data is analysed to detect patterns that may indicate fraudulent activity, account compromise, or policy violations. This monitoring protects both users and the integrity of the platform.

Personal information collected by 1w is stored on secure servers and retained for defined periods based on operational need and regulatory obligation.

Retention Periods

The length of time data is retained depends on several factors:

• The type of information collected;
• The purpose for which it was collected;
• Legal and regulatory requirements applicable in the relevant jurisdiction;
• Whether the account remains active or has been closed.

In general, account records and transaction histories are retained for a minimum period following account closure to satisfy licensing and anti-money laundering reporting requirements. In New Zealand, record keeping obligations may apply under relevant financial legislation.

Active Account Data

For active accounts, personal information is retained for as long as the account remains in use. Users who maintain an active registration can expect their data to be stored throughout the duration of their engagement with the platform.

Closed or Inactive Accounts

Following account closure or extended inactivity, data is retained for the minimum period required by applicable regulations. After this period, information may be anonymised or securely deleted, subject to any outstanding legal obligations.

Storage Location

Data may be stored on servers located in various jurisdictions. Where data is held outside New Zealand, appropriate safeguards are applied to ensure it remains protected to an equivalent standard.

1w applies a range of technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or loss.

Encryption and Secure Connections

All data transmitted between users and the platform is protected using Secure Socket Layer (SSL) encryption. This ensures that sensitive information, including login credentials and financial data, cannot be intercepted during transmission.

Access Controls

Access to personal data within the organisation is restricted on a need-to-know basis. Staff with access to sensitive information are subject to confidentiality obligations and receive appropriate training on data handling procedures.

Account Protection

Users benefit from several account-level security features, which may include:

• Strong password requirements;
• Two-factor authentication options;
• Session timeout controls;
• Login activity notifications.

Users are encouraged to enable available security features and to avoid sharing account credentials.

Monitoring and Incident Response

Systems are monitored for unusual activity, potential intrusions, and security anomalies. In the event of a data breach or security incident affecting user information, affected users and relevant authorities would be notified in accordance with applicable legal requirements.

Limitations

No system can guarantee absolute security. Users are advised to take personal precautions, including using strong and unique passwords and ensuring their own devices are protected.

Users have certain rights in relation to their personal information. The specific rights available may vary depending on the applicable legal framework, but 1w aims to accommodate reasonable requests in line with its obligations.

Access to Personal Information

Users may request a copy of the personal information held about them. This includes account details, transaction records, and any other data associated with their profile.

Correction of Inaccurate Data

If personal information held on file is incorrect or outdated, users may request that it be corrected. Account holders can update certain details directly through account settings, or submit a request to the support team for assistance.

Marketing Preferences

Users who no longer wish to receive promotional communications may opt out at any time. This can typically be done through:

• The unsubscribe link included in marketing emails;
• Communication preferences within account settings;
• A direct request submitted to customer support.

Opting out of marketing does not affect the receipt of transactional or service-related communications.

Data Deletion Requests

Users may request the deletion of their personal information under certain circumstances. Such requests are assessed on a case-by-case basis, taking into account legal retention obligations and any outstanding account activity.

Submitting a Privacy Request

Any privacy-related request can be submitted through the platform's official support channels. Responses are provided within a reasonable timeframe, and additional verification may be required to confirm the identity of the requesting user.

As an online platform operating across multiple regions, 1w may process or store user data in jurisdictions outside New Zealand. This section explains the circumstances under which such transfers may occur and the safeguards applied.

Why International Transfers Occur

Data may be transferred internationally for several reasons:

• Hosting and cloud infrastructure services may be based outside New Zealand;
• Third-party service providers, such as payment processors or identity verification partners, may operate in other countries;
• The platform's operational or administrative functions may be based in a different jurisdiction.

Safeguards Applied

Where personal information is transferred outside of New Zealand, appropriate measures are applied to ensure it receives a comparable level of protection. These may include:

• Contractual data protection clauses with receiving parties;
• Transfers limited to jurisdictions with recognised data protection frameworks;
• Internal data handling policies that apply globally across platform operations.

User Acknowledgement

By using 1w services, users acknowledge that their information may be transferred, processed, and stored in countries outside their own. 1w takes reasonable steps to ensure that such transfers are conducted responsibly and in accordance with applicable privacy standards.

1w is an adult-only platform. Access to casino and sportsbook services is restricted to users who meet the minimum age requirement in their jurisdiction. In New Zealand, users must be 18 years of age or older to register and participate.

Age Verification

During the registration process, users are required to confirm their age. Where regulatory or operational requirements apply, identity documents may be requested to verify that the user meets the minimum age threshold.

No Collection of Minors’ Data

1w does not knowingly collect personal information from individuals who are under the age of 18. If it is determined that an account has been created by or on behalf of a minor, that account will be closed and any associated data handled in accordance with applicable legal requirements.

Reporting Concerns

If a parent or guardian becomes aware that a minor may have registered on the platform, they are encouraged to contact the support team immediately. 1w will take prompt action to investigate and address the matter.

Responsible Access

The platform applies technical and procedural controls to limit the possibility of underage access. However, users and guardians are also encouraged to maintain appropriate supervision over device and account usage.

This Privacy Policy may be revised from time to time to reflect changes in operational practices, legal requirements, or the services offered by 1w. Users are encouraged to review this document periodically.

Reasons for Revisions

Updates to this policy may occur due to:

• Changes in applicable privacy or data protection legislation in New Zealand or other relevant jurisdictions;
• New services, features, or data processing activities introduced on the platform;
• Changes to third-party partnerships or data handling arrangements;
• Corrections or clarifications to existing policy language.

How Users Are Informed

When significant changes are made, 1w may notify users through one or more of the following methods:

• A notice displayed on the platform upon login;
• An email notification sent to the registered address;
• An update to the “Last Revised” date displayed at the top or bottom of this document.

User Responsibility

It is the user’s responsibility to stay informed about the current version of this policy. Continued use of the platform following the publication of an updated policy constitutes acknowledgement of the revised terms.

This section provides a brief overview of the core privacy principles applied by 1w. It is intended as a reference point, not a substitute for reading the full policy document.

Data Collection

1w collects personal information that is necessary to operate the platform, process transactions, verify user identity, and meet regulatory obligations. Information is collected during registration, financial activity, platform use, and support interactions.

Information Usage

Collected data is used for account management, service delivery, security monitoring, fraud prevention, customer support, and platform development. Marketing use is limited to users who have provided consent.

Security

Personal information is protected through encryption, access controls, secure transmission protocols, and ongoing system monitoring. Users are encouraged to take advantage of available account security features.

Third-Party Sharing

Data is shared with third parties only where necessary to deliver platform services, meet legal obligations, or support compliance requirements. No personal information is sold to external parties.

User Rights

Users may request access to their data, corrections to inaccurate information, changes to marketing preferences, and, where applicable, deletion of their personal records. Requests can be submitted through the platform’s support channels.

Policy Updates

This policy is subject to periodic revision. Users are encouraged to review it regularly. Notification of significant changes will be provided through appropriate platform or communication channels.