The 1w loyalty program rewards consistent play with points that accumulate across casino and sportsbook activity. Every NZD 10 wagered on eligible casino games earns 1 loyalty point, with sports bets contributing at a rate of 1 point per NZD 20 staked. Points convert to bonus credits at a rate of 100 points to NZD 1.
The program is structured across six tiers:
- Bronze: Entry level, 0-999 points. Access to standard promotions and weekly cashback;
- Silver: 1,000-4,999 points. 5% bonus on all earned points and priority email support;
- Gold: 5,000-14,999 points. 10% point multiplier, faster withdrawal processing, and access to exclusive reload offers;
- Platinum: 15,000-49,999 points. 15% point multiplier, dedicated account manager, and higher withdrawal limits;
- Diamond: 50,000-99,999 points. 20% point multiplier, personalised bonuses, and invitations to VIP events;
- Elite: 100,000+ points. Maximum point multiplier of 25%, bespoke monthly offers, priority cashout processing within 4 hours, and direct access to senior support staff.
Tier status is calculated on a rolling 30-day points total. Players who fall below a tier threshold revert to the previous level at the next monthly review.